Support

Supporting AdapTable for AG Grid

At AdapTable Tools, we pride ourselves that our Support service, and the frequency and contents of our Releases, are among the best in the business.

All AdapTable licences include full 24/7 product support, via Zendesk ticketing.

All enquiries are dealt with quickly and professionally; any bugs are fixed in an immediate patch, while most user-inspired enhancement suggestions are incorporated in our frequent releases.

Caution

  • We only add new features, and fix bugs, for the Current Version of AdapTable
  • However we offer full "how to" support - and provide the documentation for - previous versions

Support Tickets

AdapTable Support is accessed by raising a Support Ticket in Zendesk.

Our Support Ticket Templates allow you to provide examples which focus on the issue at hand.

Email Support

General email support is available at support@adaptabletools.com.

Hint

  • This email address should be used for general queries, e.g. about AdapTable license renewals, release dates etc
  • Zendesk tickets create fully accessible conversation threads, which are only closed when satisfactorily resolved

Support Commitment

AdapTable offers a comprehensive Support Commitment to all existing and future users of the Tool.

Releases

AdapTable for AG Grid has a very frequent Release cyle.

Each release contains a mixture of new capabilities and enhancements to existing functionality.

AdapTable Resources